Terms & Conditions

Terms and Conditions of Use of Services of “Gain Studios Limited”:

General

These terms and conditions (“Terms and Conditions”) apply to the usage of games provided through any URLs or other front-end sources (“the Websites”), belonging to or licensed to “Gain Studios Limited” (hereinafter referred to as ““Gain Studios Limited””), as may be specified from time to time. For the purpose of these Terms and Conditions, “Gain Studios Limited” is referred to as “we” or “us” and the player as “you” or “the Player”. The Terms and Conditions also apply to related mobile or other platforms enabled by you. ‘Games’ means poker games, and other games as may from time to time become available on the Websites. We reserve the right to add and remove Games from the Websites at our own discretion.

“Gain Studios Limited” is a limited liability company incorporated in Saint Vincent.

These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process or sign a physical contract. By checking this box or signing, you signify to us that you have read these Terms and Conditions and accept them. By using any of the Websites, you signify that you agree with these Terms and Conditions.

You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use the Websites.

You should fully understand and agree to be bound by the Terms and Conditions contained herein, we may amend as from time to time.

Whenever we amend these Terms and Conditions, including but not limited to purposes of fraud, clarification of the Terms and Conditions or making the same compliant with statutory requirements, we will notify you prior to such changes taking effect and you will be required to re-confirm your acceptance. You will not be allowed to continue using our services until you accept the updated changes, but any remaining balance on your account shall always remain available to be withdrawn.

These Terms and Conditions may be published in several languages for information purposes and ease of access by players.

Your Obligations as a Player

You hereby declare and warrant that:

  • You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites. It is your responsibility to ensure that you are allowed to gamble on our site;
  • You participate in the Games strictly in your personal non-professional capacity for recreational and entertainment purposes only;
  • You participate in the Games on your own behalf and not on the behalf of any other person;
  • All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
  • You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;
  • You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices or robots, for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behavior;

In relation to withdrawals of funds into and from your Player Account, you shall only use bank transfer and other financial instruments that are valid and lawfully belong to you.

Each new bet implies your acceptance of all previous transactions; therefore, you can have no claim against the company or its websites about your bets and winnings. Claims and litigations must be settled before you start betting and within 3 days after the date of the query.

The computer software, the computer graphics, the Websites and the user interface that we make available to you is owned by “Gain Studios Limited” or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established and in accordance with all applicable laws, rules and regulations.

Games played on the Websites should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments.

Only individuals who reside in countries that do not prohibit gambling and who have reached the legal gambling age set forth in the applicable legislation shall be eligible to play for real money.

The Company reserves the right to terminate and/or, change any games or events being offered on the Website, and to refuse and/or limit bets.

The company publicly states that gambling may be restricted / or prohibited by the laws of different countries.

Your Player Account

Registration and opening of your Player Account

In order for you to be able to place bets using any of the Websites, you must first register personally with us and open an account (“Player Account”).

You are allowed to have only one Player Account. If you attempt to open more than one Player Account, all accounts you try to open may be blocked or closed and any bets/plays may be voided. Only one Player account for each, device, IP address, financial instrument is allowed.

You must enter all mandatory information requested into your registration form, in particular, your identity, your address and contact details, including a valid e-mail address, your place of residence, phone number, date of birth, relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete, correct, and up-to-date. You are hereby notified that we carry out verification procedures and that your Player Account may be blocked for access or closed if you are found to supply false or misleading information.

If you notice that you have more than one registered Player Account, you must notify us immediately. Failure to do so may lead to your Player account being blocked for access.

You must keep your registration information up to date all times.

As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Player Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.

You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.

“Gain Studios Limited” reserves the right to refuse or close a Player Account at its sole discretion but any contractual obligations already made by “Gain Studios Limited” shall be honored accordingly.

“Gain Studios Limited” reserves the right to declare a wager void, partially or in full, if “Gain Studios Limited”, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.

“Gain Studios Limited” reserves the right to use additional procedures and means to verify your identity when effecting deposits into your Player Account.

In case of giving a personal service to the Player, “Gain Studios Limited” will carry out additional verification procedures and the additional identification of the Player.

Inactive Player Accounts

If no transaction has been recorded on your Player Account for one year, and you have not taken any action in response to our latest notification, which the Company will send to your email address 60 days prior to your account being canceled. The balance on your player account will be considered abandoned from the moment the account is deemed inactive. “Gain Studios Limited” places all the abandoned money in a specially created account and notifies the Revenue Service upon request.

Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.

Closing of Player Accounts

If you wish to close your Player account, you may do so at any time, by contacting customer support in written form or via your user’s interface. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. You will be able to open your account again by sending a request to the customer support team. All requests for re-opened accounts will be evaluated by our Fraud and Risk team who abide by strict anti-addiction guidelines.

Responsible Gaming

You may at your discretion choose to exclude yourself from playing any Games on our Website. In order to block your access to the Games, you need to send an email to customer service at the address provided on the Websites, indicating that you want to exclude yourself for Responsible Gaming reasons or via your user’s interface.

When setting up your Player Account you may also choose to set a limit on the amount you may wager within a specified period of time. You may change or revoke the limit or exclusion by written notice or electronic notice given to “Gain Studios Limited”. A notice increasing or revoking a limit or decreasing the exclusion has effect only after twenty-four (24) hours after “Gain Studios Limited” has received the notice. If funds are not withdrawn before the setting up of an exclusion period, you are advised to contact customer care to recover your funds.

Privacy Policy

You hereby acknowledge and accept that it is necessary for us to collect and otherwise use your personal data in order to allow you access and use of the Websites and in order to allow you to participate in Games.

We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Laws of Saint Vincent. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.

We will use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service. In cases where we request any additional data from your end, this will be strictly required in order to comply with any verification, fraud or anti-money laundering prevention process. Should you decide to not provide such data within a specified time period, you shall be deemed to have not fulfilled our contractual requirements, and we reserve the right to close your account in such circumstances.

Your personal data will not be disclosed to third parties, unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or unless it is required by law. As “Gain Studios Limited’s” business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of “Gain Studios Limited”, in particular, Customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. You hereby consent to such disclosures, in which case the third-part name and reason for disclosure will be provided beforehand. The supply of personal data to third parties is on an opt-in basis. No automated decision taking will be made for the submission of your data to any third parties.

We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.

In the processing of your betting account and associated transactions, we may have recourse to contact agencies curtained according to the law. You hereby consent to such disclosures.

In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict your use of the Websites.

“Gain Studios Limited” will retain your data for 5 years from your last transaction with us. You have the right to access your data, as well as rectify, erase and restrict it whilst having the right to data portability requests. You also have the right to object to the processing or your data, and to withdraw consent, if the processing is based on consent.

Should you have any questions related to data privacy you are kindly requested to forward such queries to support@gain-studios.com. You also have the right to lodge a complaint with a supervisory authority.

“Gain Studios Limited” can modify this Privacy Policy, and if we make any material changes to it, we will provide notice through our Service, or by other means, to provide you the opportunity to review the changes before they become effective.

Complaints

Any claims regarding the account or account statement indicated therein shall be submitted within 30 days of the results being published on the Company website. No claim will be accepted after the expiration of this period. If the Player fails to submit a claim, it shall be deemed that the Customer agrees with the indicated balance. If you have a complaint to make regarding our services, you may contact us via email on support@gain-studios.com. Our Customer Service, Fraud and Finance, and IT departments will work together accordingly, escalating to managers where necessary in order to solve the complaint or query. All complaints will be replied to within a maximum 30-day period.

“Gain Studios Limited” will use best efforts to resolve a reported matter promptly.

Miscarried and aborted Games

The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play.

The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content.

In the event that a game is postponed or cancelled, all bets will remain open for a 48-hours period from the original scheduled time of the event. If the event does not continue during this time period, all bets place shall be voided.

“Gain Studios Limited” reserves the right to remove any events, or any bet offering on any event on offer at any point in time, without warning, at its sole discretion.

In cases where there is any suspicion of collusion on an event or table, “Gain Studios Limited” reserves the right to void all bets on that event or specific poker table. If you are identified to be involved in any collusion or chip-dumping with other players, your account will be closed and if necessary, your information will be provided to any required authority.

Limitation of Liability

You enter the Websites and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.

Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers:

  • Do not warrant that the software, Games and the Websites are fit for their purpose;
  • Do not warrant that the software, Games and the Websites are free from errors;
  • Do not warrant that the software, Games and the Websites will be accessible without interruptions;
  • Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void.

We cannot be held responsible for any action or omission made by the Internet Service Providers (ISPs) providing access to Internet sites. We will not take part in any dispute between you and the ISPs. Moreover, this litigation will not affect your obligations listed in this contract.

Breaches, Penalties and Termination

If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Player Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.

If “Gain Studios Limited” suspects that you are engaged, in illegal or fraudulent activities when using the Website or in breach of this Agreement or that you are having problems with creditors or otherwise detrimental of your business, we may freeze or terminate your account at our absolute discretion.

You acknowledge that “Gain Studios Limited” shall be the final decision-maker.

Severability

If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by the Laws of Saint Vincent.

You acknowledge that, unless stated otherwise, the Games are organized in Saint Vincent and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and “Gain Studios Limited” shall be deemed to have been entered into and performed by the parties in Saint Vincent, at the registered address of “Gain Studios Limited”.

The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Saint Vincent courts.